Privacy Policy

Introduction

399dt ("we", "our", or "us") is committed to protecting the privacy and personal information of all users who access and use our platform at https://399dt.bet. This Privacy Policy sets out how we collect, process, store, share, and safeguard the personal data you provide to us when you register an account, place bets, play casino games, make deposits or withdrawals, or otherwise interact with our website.

By accessing or using the 399dt platform, you acknowledge that you have read and understood this Privacy Policy. We encourage you to review this document carefully and contact us at [email protected] if you have any questions regarding how your data is processed. Your continued use of our services after any modification to this policy will constitute your acceptance of the updated terms.

399dt is designed specifically for players in Bangladesh, offering cricket betting, live casino games, and slots powered by trusted providers. We process personal data solely for the purposes outlined in this policy and in compliance with applicable data protection principles.

Information We Collect

We collect personal information that you voluntarily provide when registering or using our services, including:

• Full name, date of birth, gender, and nationality for identity verification purposes
• Email address, mobile phone number (used for bKash, Nagad, or Rocket account linking), and residential address
• Government-issued identification documents, such as National ID (NID), passport, or driving licence, where required for KYC compliance
• Financial details including payment method type and transaction history (deposits and withdrawals in BDT)
• Betting activity records, game session data, wagering history, and account balance information

We also automatically collect certain technical data when you use our platform, such as:

• IP address, device type, operating system, and browser version to detect fraud and ensure platform security
• Cookies and session tokens that maintain your login state and remember your preferences
• Clickstream data, page view timestamps, and referral sources used to improve user experience

How We Use Your Information

The personal data we collect is used strictly for the following lawful purposes:

• Account registration, identity verification, and age confirmation (players must be 21 years or older) to comply with responsible gaming obligations
• Processing deposits and withdrawals through bKash, Nagad, Rocket, and other supported payment channels in BDT
• Delivering a personalised experience including relevant promotions, cricket betting offers, and casino game recommendations tailored to your activity
• Fraud prevention, suspicious activity detection, anti-money laundering (AML) checks, and overall platform security management
• Responding to customer support inquiries, resolving disputes, and communicating important account-related updates
• Analysing platform usage to improve our services, fix technical issues, and develop new features for Bangladeshi players

Data Sharing and Disclosure

399dt does not sell, rent, or trade your personal information to third parties. We may share your data only in the following limited circumstances:

• Trusted service providers and technology partners (e.g. payment processors, game providers such as Pragmatic Play and Evolution Gaming) who process data solely on our behalf under strict confidentiality obligations
• Regulatory authorities, law enforcement agencies, or courts if we are legally required to disclose information to comply with applicable law or to protect the rights and safety of our users
• Fraud and risk management partners who assist us in detecting, investigating, and preventing fraudulent transactions and money laundering activities
• Business successors in the event of a merger, acquisition, or asset transfer — in which case all users will be notified in advance and the same data protection standards will apply

All data processors who receive your information are required to handle it with the same level of security and confidentiality that 399dt applies to its own systems. We never share data for commercial advertising purposes beyond our own platform.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and understand how you interact with the 399dt platform. The types of cookies we use include:

• Essential cookies — required for core platform functionality including maintaining your login session and processing transactions securely
• Analytics cookies — help us measure traffic, understand usage patterns, and improve platform performance for users in Dhaka, Chittagong, Sylhet, and across Bangladesh
• Preference cookies — store your selected language, currency display preferences, and favourite game categories for a smoother return visit

You may disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of parts of the 399dt platform.

Data Security

399dt employs industry-standard security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security infrastructure includes SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers, secure server environments with restricted access controls, regular security audits and penetration testing, and multi-factor authentication options for user accounts.

While we take all reasonable steps to protect your information, no online platform can guarantee absolute security. We strongly recommend that you keep your account password confidential, avoid accessing your 399dt account on public or shared devices, and notify us immediately at [email protected] if you suspect any unauthorised use of your account.

Payment Data and Financial Information

All financial transactions on 399dt — including deposits via bKash, Nagad, Rocket, Upay, or bank transfer — are processed through secured payment gateways. We do not store complete card numbers, mobile banking PINs, or full payment credentials on our servers. Transaction records, including deposit and withdrawal histories, are retained for audit and compliance purposes as required.

If you believe there has been an error in any financial transaction on your 399dt account, please contact our support team promptly. We will investigate the matter thoroughly and provide a response within a reasonable timeframe in accordance with our internal dispute resolution procedures.

Your Rights Regarding Your Personal Data

As a user of 399dt, you have the following rights with respect to your personal data held by us:

• Right of Access — You may request a copy of the personal data we hold about you at any time by contacting us at [email protected]
• Right to Rectification — If any personal information we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it
• Right to Erasure — In certain circumstances you may request deletion of your personal data; however, we may retain certain records where required by law or for legitimate business purposes such as fraud prevention
• Right to Object — You may object to the processing of your personal data for direct marketing purposes at any time by updating your communication preferences in your account settings
• Right to Data Portability — Where technically feasible, you may request that we provide your data in a structured, commonly used, and machine-readable format

To exercise any of the above rights, please send a written request to [email protected] with the subject line "Data Rights Request" along with your registered username and a brief description of your request. We will respond within 30 days of receiving your request.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For active player accounts, we maintain data for the duration of the account's active status. When an account is permanently closed, we will typically retain certain transactional and identity records for a minimum period as required by applicable regulations.

Once the retention period expires, we will securely delete or anonymise your data so that it can no longer be associated with you as an individual. Anonymised aggregate data may be retained for analytical purposes without restriction.

Third-Party Services and Links

The 399dt platform integrates with third-party game providers, payment gateways, and technology services to deliver our core functionality. These third parties are independently responsible for their own privacy practices. 399dt is not liable for the data handling practices of external providers operating under separate agreements and privacy policies.

We carefully vet all third-party providers before integrating them into our platform and require all partners to adhere to data security and confidentiality standards commensurate with our own. If you have concerns about any specific third-party integration, please reach out to us at [email protected].

Protection of Minors

399dt is strictly an adults-only platform. Our services are not directed at or intended for individuals under the age of 21. We do not knowingly collect personal data from anyone under 21 years of age. All account registrations require confirmation that the applicant is 21 years or older, and we conduct age verification checks as part of our KYC process.

If we become aware that personal data has been collected from a user who is under 21 years of age, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on our platform, please notify us immediately at [email protected] so we can take appropriate action.

Changes to This Privacy Policy

399dt reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our services. When we make material changes to this policy, we will notify registered users via email or through a prominent notice on the 399dt platform prior to the change becoming effective.

The date at the top of this page indicates when this Privacy Policy was last revised. We encourage you to review this policy periodically so that you remain informed about how we are protecting your information. Your continued use of the 399dt platform following notification of changes constitutes your acceptance of those changes.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 399dt handles your personal data, please do not hesitate to get in touch with our dedicated support team. We are committed to addressing your privacy concerns in a prompt and transparent manner.

You can reach us by email at [email protected]. Our support team is available 24/7 and will respond to privacy-related inquiries within 2 business days. For urgent security concerns related to your account or data, please mark your email subject as "URGENT: Privacy" for prioritised handling.